Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at returns@prismalighting.co.uk. All returns must be authorised before sending any item. Returns sent without prior authorisation will not be accepted. Please note that returns need to be sent to the following address:

Prisma Lighting
Unit 10, Gregory Way,
Reddish, Stockport,
SK5 7ST

You are responsible for the cost of return shipping, and shipping costs are non-refundable. Items must not be returned directly to the manufacturer. We do not accept returns or honour warranties for items taken outside of the UK.

Damages and issues

Please inspect your order upon receipt and contact us immediately at orders@prismalighting.co.uk if you receive a defective, damaged, or incorrect item, so that we can assess the situation and resolve it promptly.

Exceptions / Non-returnable items

Custom-made or bespoke items are non-returnable and non-refundable. We also do not accept returns for sale items. Please reach out if you have questions or concerns about your specific item.

Exchanges

Exchanges are only offered for defective or damaged items. If you need an exchange, please contact us at orders@prismalighting.co.uk.

Refunds

Once we receive and inspect your return, we will notify you via email whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. If your refund is delayed, check with your bank or credit card company due to potential processing times. If more than 15 business days have passed since your refund was approved, contact us at returns@prismalighting.co.uk.